Description of the payment procedure for an exchange request

Important! Read the exchange terms before creating an application:

To start an exchange, you must create an application on the website, specifying the correct data, then contact the operator in the chat and provide the application number.

Communication with the operator is allowed only through contacts on this website. We are not responsible for the actions of fraudsters posing as employees through third-party resources.

Information about the payment method will be sent to your e-mail specified in the form, during business hours.

Changes in the application (for example, details) are possible only through the contacts you specified when creating the application. Payments are made exclusively to the specified details.

AML verification and security

We are required to conduct AML verification (Anti-Money Laundering) - verification of the origin of funds.

If a transaction seems suspicious, the service has the right to suspend the execution of the application until the verification is completed.

In such cases, documentary confirmation of identity and origin of funds may be required.

You can find details in our AML policy.

Fixed rate

The amount to be received is calculated at the current rate of the cryptocurrency market (Binance, Whitebit, etc.).

The rate is fixed at the time of payment confirmation

The service commission is 0.5%, it can be included in the rate - check with the operator.

Payment confirmation

After transferring funds, be sure to send the operator a screenshot or link to the transaction.

If the payment took more than 60 minutes, and confirmation is not provided, the application can be deleted, the rate - recalculated.

Terms and format of issue cash

Cash is issued within 72 hours after payment confirmation.

Cash is issued at the courier's location. If you require home delivery, check with the operator in advance if it is possible.

Currency clarification

By default, payment is made in old-style banknotes.

If you need new banknotes, check with the operator in advance.

Cash recounting procedure

1. Immediately after receiving the funds, take a photo of the bundle of banknotes in the form in which they were issued.
⚠️ The photo must be taken indoors or in a safe place. Photos taken outdoors are not accepted.

2. Next, take a photo of all packages, placed edge-up, so that their quantity is visible.

3. After that, open the packages and count the money manually.

⚠️ Attention: You have 24 hours from the moment you receive the funds to recount and send a photo. After this period, claims for shortages will not be accepted.

You have 24 hours to recount and send a photo. After this, claims for shortages will not be considered.

Quality control

We value your trust. Please leave feedback after the exchange is completed - this helps us improve the quality of service.